This information is for the return of new, unused parts or core returns only.  For warranty returns please see the submitting items for warranty page. 

Please read the following return policy carefully:

  • All refunds will be less a 10% refund processing fee. There are no fees on store credits.
  • Orders that qualified for free shipping may be subject to a $10 outbound shipping adjustment.
  • Tools CANNOT be returned, including all products from Metalnerd and Ross-Tech. Sorry, there can be no exceptions to this - once the tool leaves our warehouse it cannot be returned.
  • Special order items may not be returned under any circumstance.
  • All products must be returned in new, unused condition. Products that have been installed and/or used are not returnable and will be refused.
  • All product packaging must be returned without damage. Products whose packaging is missing, damaged or has shipping labels on it are not returnable and will be refused.
  • Do not ship products back in their product box alone. Returns must be properly boxed and padded.
  • Products damaged during return shipping cannot be refunded. The customer is solely responsible for return shipping insurance.
  • Any credit for returned items will be less any shipping, customs fees, or taxes, for outbound and/or return shipping incurred by IDParts.
  • Electrical items may not be returned unless they are in their original box with security seal intact. If the products original packaging does not include a security seal then the product may not be returned.
  • IDParts is not responsible for lost items or return shipping on refused packages.
  • Return shipping cost is the responsibility of the customer.

IDParts reserves the right to change this policy at any time, so we recommend you review this policy before placing an order or requesting a return.