Return shipping cost is not covered by the core charge and is not included in the purchase.   You may request a prepaid return label and the cost of the return shipping will be deducted from the final core refund.

You must request a return and receive an RMA (returned merchandise authorization) number before making any return. It is not possible to identify a return without an RMA number and items returned without RMA numbers attached will be refused.  

Core returns for refund must be made within 45 days of the original order date. Store credit can be issued for core returns on orders up to 90 days old. Core returns cannot be accepted on orders older than 90 days.

  • All product cores must be returned in their original box. Refunds will not be accepted on cores that are returned without the original box.
  • All cores must be returned fully assembled with all components intact. Disassembled cores or cores missing components will not be refunded.
  • Core refunds will be processed for the value of the core charge and will not include sales tax collected.  In other words sales tax collected as part of the original transaction is not refundable.  

Store Credits

Store credit balance can be viewed at any time by going to the My Account screen.  The following policies apply to store credits:

  • Store credits do not expire, nor are there any fees associated with holding store credits over time.
  • Store credits can be redeemed for orders on IDParts.com only and cannot be redeemed on any other website, for cash or other value.
  • Store credits used on an order which is returned can only be returned to a customer account as store credit for future orders and cannot be redeemed against other fees, including core fees or shipping fees.  
  • Store credits used on an order will be returned to a customer account before any refunds are processed.  If the value of the returned items do not exceed the store credits redeemed, only store credit will be provided.  Any remaining refund balance will be subjected to standard refund policy, including return processing fee.